Terms and Conditions

General Terms and Conditions (GTC)

1. Scope and Applicability

These General Terms and Conditions (GTC) apply to all business relationships between you and Dubai Scent GmbH, Feldstrasse 21, 8902 Urdorf, for products you purchase through our online shop.

We reserve the right to amend the GTC at any time; the GTC in effect at the time of placing a binding order shall apply. Any terms and conditions that deviate from or contradict these GTC shall not apply between you and us.

You must carefully read the GTC along with the following provisions. A binding order may only be placed once you have agreed to the terms below as well as our Privacy Policy (www.dubaiscent.ch/privacy) when submitting a binding order in our online shop. You also explicitly confirm that you reside in Switzerland, are at least 18 years old, and are legally authorized to enter into binding contracts.

2. Purchase Agreement

The presentation of our products in the online shop does not constitute a legally binding offer. Our online shop serves as a non-binding online catalogue, meaning it is merely an invitation to order products from our online shop. We therefore reserve the right to change products and content (e.g., images, prices, descriptions, etc.) at any time and without prior notice. Please note that all illustrations, images, advertisements, and other information related to our products are provided for informational purposes only and are not binding for us.

You can place a binding order for the desired products in our online shop. To do so, you select products, which are then placed in the “shopping cart”. Simply placing items in the shopping cart does not constitute a binding order. The order only becomes binding when you click the corresponding button at the end of the ordering process in the order overview. Before submitting your order, you can modify all details, identify any input errors, and correct them if necessary before finalizing your binding order.

 Immediately after placing a binding order, you will receive an automated order confirmation. This confirmation contains your order details as well as a copy of the GTC. We recommend saving the order and especially the GTC on your device. However, please note that submitting an order does not yet constitute a purchase agreement. By submitting the order, you confirm that you have read and unconditionally accepted the GTC.

After placing your binding order and accepting the GTC, we reserve the right, at our sole discretion, to either accept your order or reject/cancel it by sending a corresponding notification via email, without assuming any liability towards you or any third party. If your order is rejected or cancelled, any payment you may have already made will be refunded.

In any case, the following reasons, among others, constitute valid grounds for rejection/cancellation: A product is no longer available; We do not receive authorization for the payment; Payment is not received; You violate the GTC; You engage in fraudulent and/or other criminal activities.

The binding purchase agreement is established upon our acceptance of your order. Acceptance occurs when the ordered products are shipped. Please note that the commercial distribution or resale of our products is prohibited.

3. Availability and Reservation of Performance for Unavailable Products

All information regarding the availability of our products, as well as shipping and delivery details, is preliminary and should be considered approximate guidelines. These do not constitute binding or guaranteed shipping and delivery dates. We assume no liability for unavailable products or for delays in shipping and delivery; liability in this regard is expressly excluded.

Our products are available while supplies last. If we determine that there are not enough products in stock, we will inform you immediately. In such a case, no contract will be concluded between you and us. Furthermore, we reserve the right to limit the number of items per order and/or per customer. If this occurs, we will notify you promptly via email.

4. Prices and Shipping Costs

The products and prices correspond to those listed on the website. All prices are in CHF (Swiss Francs). The total price of the order, including any applicable additional costs, shipping costs, VAT, and/or fees and/or charges, will be displayed at the end of the ordering process. Shipping is only available within Switzerland. We do not offer international shipping.

By placing a binding order, you confirm that you agree with the total price displayed for your order. This price cannot be adjusted afterward.

We reserve the right to change prices at any time. The applicable price is the one valid at the time of the binding order.

5. Payment Terms / Credit Check

Your orders are generally due for payment immediately. You have the option to pay the total price using the payment methods displayed in the online shop. We reserve the right not to offer certain payment methods in individual cases. In such cases, we will refer you to alternative payment methods.

You expressly authorize us, at our discretion, to conduct credit checks and to share your data with third parties for this purpose.

By selecting a payment method, you authorize payment either by entering your credit card details or by using the login details of a payment service provider. You authorize us to collect payments accordingly. In the event of chargebacks, we are entitled to reimbursement of any associated costs and bank processing fees. We assume no liability for any fees and/or other charges imposed by your card issuer or bank as a result of processing your payment.

If you choose to pay by credit card or an alternative payment method, we reserve the right to verify the validity of the card, check availability parameters and address details, and request authorization from the card issuer or payment provider. You also confirm that the credit card is valid and that the payment details entered are correct. If payment is declined, we reserve the right to cancel the order and refuse to ship the products. In such a case, you will receive an email notification from us immediately.

If we offer you payment by invoice or prepayment, you will receive the invoice and payment slip either in advance via email or together with the ordered products. Payment must be made using the payment slip within the specified period. If payment is not made within the deadline, we are entitled to cancel the delivery (in the case of prepayment). If an invoice payment is not made on time, we are entitled to charge reminder fees of CHF 25.00 per reminder. Additionally, we will charge further costs associated with debt collection as well as statutory default interest. If debt enforcement proceedings become necessary, we will impose an additional processing fee of at least CHF 200.–.

6. Delivery Conditions

Delivery is generally carried out by the Swiss Post delivery service. The delivery costs are calculated according to the order summary at the end of the ordering process.

The goods you order from our online shop will be delivered to you within 6-8 business days after full payment has been received, depending on the destination and product availability. If products are marked as "unavailable" at the time of ordering, we will make every effort to deliver them as soon as possible. We strive to meet the stated delivery times, but we are in no way responsible for delivery delays, regardless of the cause. You will be informed via email as soon as we become aware of any delivery delays.

If a delivery delay exceeds 3 weeks beyond the original delivery date, you are entitled to cancel your order. Further claims, particularly compensation for damages or lost profits, are excluded.

If the delivery of the goods fails due to reasons attributable to you, we reserve the right to withdraw from the contract. Any payments already made will be refunded immediately.

7. Retention of Ownership

We retain ownership of the ordered products until they have been fully paid for.

8. Complaints / Warranty

We guarantee that our products meet the agreed specifications and are free from defects that would impair their value or suitability for their intended use.

You must inspect our products immediately upon receipt for accuracy, completeness, and any damage. Errors or damages must be reported to us within 5 business days. Defects that could not be discovered during a proper inspection and only appear later must be reported immediately upon discovery in writing. If you fail to inspect the products and/or fail to report defects in time, the product will be deemed accepted, and you will no longer be entitled to make claims against us.

Your warranty claims are limited to a replacement delivery, excluding all other claims, particularly price reductions or compensation for indirect or consequential damages. We will decide at our sole discretion whether to provide a replacement. If the replacement delivery fails, you are entitled to withdraw from the contract—but only in the case of significant defects.

For complaints or service inquiries, please contact us at the following address with your order number, customer number, a description of the defect, and any other relevant information:

Dubai Scent GmbH, Feldstrasse 21, 8902 Urdorf, info@dubaiscent.ch

The defective product must be returned to the above address along with a copy of the invoice and a detailed description of the defect. The return of a product is at your own cost and risk. You should obtain confirmation of the return and keep the receipt to ensure the return can be processed in case of a lost package.

9. Account Registration

By registering a customer account, customers can view information about completed, open, and recently shipped orders, as well as manage and save address data, any payment details, and a possible newsletter subscription. Customer data is stored, so re-entering information for future orders is unnecessary.

You are responsible for registering your customer account and must provide truthful and complete personal data required for registration. You agree to keep your personal login credentials confidential and not to disclose them to unauthorized third parties. We assure you that customer data will be treated confidentially and will not be shared with third parties. For more information on data protection, please refer to our Privacy Policy under www.dubaiscent.ch/privacy.

Registration in our online shop is free of charge. You are only entitled to one customer account. We reserve the right to delete multiple accounts and to warn, suspend, or modify/delete content if you violate the GTC.

Additionally, we are not obligated to accept your registration and/or order, even if you are a registered customer.

10. Liability

We are liable for damages caused by our own breach of obligations under these GTC and the contractual relationships based on them, but only if such damages are proven to result from unlawful intent or gross negligence. We expressly exclude liability for minor or moderate negligence, as well as for indirect and consequential damages, whether based on contract, tort, or any other legal reason. Indirect damages include, for example, loss of profit, financial loss, reputational damage, damage caused by computer viruses, or data loss due to temporary disruptions or interruptions in our services.

Furthermore, we assume no contractual or non-contractual liability for damages caused by third parties or auxiliary persons involved in service provision.

These exclusions and limitations of liability do not apply to direct damages caused by us that result in death, bodily injury, or health impairment, nor in cases where mandatory legal provisions apply, including regulations under product liability laws.

Subject to the above, our total liability under these GTC, regardless of the legal basis, is limited—where legally permissible—to the price of the products you ordered and received from us.

We are not liable for failure to fulfill or delayed performance of any obligations under these GTC due to force majeure events (circumstances beyond our control). Such events include, but are not limited to: strikes, protests, industrial actions by third parties, invasion, terrorist attacks, war, fire, explosions, storms, floods, earthquakes, epidemics, pandemics, other natural disasters, public or private communication network failures, or transportation disruptions.

If an event beyond our control affects our ability to fulfill our contractual obligations, we will inform you as soon as possible.

11. Data Protection

We collect and process personal data only in compliance with applicable legal regulations, particularly in accordance with data protection laws. Further information regarding the processing of customer data, their rights, and related matters can be found in our Privacy Policy at www.dubaiscent.ch/privacy, which forms an integral part of these GTC.

12. Copyright

All information and content published in the online shop are protected by copyright and are our property or the property of the respective rights holder. Reproduction, modification, distribution, or any other form of use is not permitted without prior written consent from us or the respective rights holder. We and/or the respective rights holder explicitly reserve all related rights.

13. Severability Clause

If any provision of these GTC is found to <strong>be illegal, invalid, or unenforceable, </strong> this shall not affect the validity of the remaining provisions. Unless otherwise agreed, the invalid provision shall be replaced by a valid provision that best reflects the economic purpose and intent of the original provision at the time of contract conclusion. The same applies to any gaps in these GTC.

16. Applicable Law and Jurisdiction

These GTC, the contractual relationships based on them, and any disputes arising from them shall be governed exclusively by Swiss substantive law, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for individual customers shall be either our registered office or, for Swiss customers, their place of residence. For legal entities, the exclusive place of jurisdiction shall be our registered office

Dubai Scent GmbH, March 2025